Utility Bill Support

This option operates in 3 tiers. It provides assistance to provide service interruption (electricity, water, heat, phone and internet) and help stabilize the household during times of need.

Our current tiers are:

Emergency Stabilization

This package includes:

• Maximum of $50 in support

• Limited to one (1) utility type

• Proof of utility bill required

• Proof of disconnection notice (if needed)

• Must attend a budgeting virtual meeting

• Must not have received bill support in the last 5 months

• Photo ID required

• Copy of receipt after payment

• Proof of residency

• Enrollment in a 90-day follow-up program

• Access to dedicated crisis number if needed

• Criminal record questionnaire

Household Support

This package includes:

• Maximum of $30-$50 (per bill)

• Limited to two (2) utility types

• Proof of utility bills required

• Proof of past-due/disconnection notice

• At least one adult must be currently unemployed and/or receiving disability/other government support

• Option to enroll in a formal utility payment plan

• Proof of all household members (birth certificates/school records)

• Negotiation with utility provider (optional)

• Enrollment in a follow-up program

• Must not have received bill support in the last 3 months

• Access to a case manager for 60 days

• Access to a dedicated crisis number if needed

• Criminal record questionnaire

Crisis Resolution

This package includes:

• Maximum of $50 (per bill)

• Covers all utility types

• Household size of 5+ or documented chronic illness requiring climate control

• Long-term unemployment (5+ months) or documented disability status

• Requires approval from supervisory staff

• May receive aid within a 12-month period if a new crisis is documented

• Full household budget review

• Doctor's note (if medical crisis is a factor)

• Proof of service interruption/status

• Proof of utility bills required

• Half coverage of restoration/reconnection fees (if applicable)

• 1 year of financial counseling

• 1 year assigned case manager

• Assistance applying for government energy assistance programs (depends on state)

• Access to a dedicated crisis number if needed

• Criminal record questionnaire